cancellation of orders

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. Those outside of the UK will be able to claim a refund or cancel their order after a longer period, subject to returning the goods ordered in saleable condition and in the original packaging.

Customers wishing to return an order should send an email to us at This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject clearly marked as :
To Pennies and Feathers, Returns Department, giving the invoice number and date of purchase.

You may return your items in unused condition, (our dispensers have internal seals that will break if used rendering them unresaleable)

to:

We will require the items to be sent to us in their original packing and in their original condition, with the original invoice.

Pennies and Feathers will not accept any responsibility for loss or damage to goods returned to us for refunds and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.

Customers are responsible for the cost of returning the goods to Pennies and Feathers. Please note, we do not refund any carriage charges paid.

Returned goods
Pennies and Feathers will refund or replace any products if:

1. They were purchased direct from us within the last 30 days
2. They are returned to us in their original packaging, unopened and in resaleable condition
4. They are returned with a printout of the original email receipt of purchase