pennies and feathers privacy policy

The GDPR – General Data Protection Regulation 2016-2018

This website, and our organisation, complies with the DPA (Data Protection Act 1998) and with the GDPR (General Data Protection Regulation) which came into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union, as required.

This privacy policy sets out how Pennies and Feathers uses and protects any information that you give when you use this website.

Pennies and Feathers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pennies and Feathers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2018

What we collect
We may collect the following information on the forms for our website:

first and second name and title
contact information including email address, telephone and mobile numbers
geographic information such as postcode, postal address

What we do with the information we gather
We require this information to provide you with our service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will provide a way for you to unsubscribe from our systems so that you will no longer receive promotional emails, but you may still receive updates on our business terms or systems and how that may affect your relationship with us as a customer.

Our use of your information
Information is also collected by our office systems when you make a purchase with us, such as the product(s) you purchased, the time of order, delivery address details and your payment method. Our business systems collect this information in a secure manner, we do not store any payment card numbers or details on our systems.

We will not pass on any information we collect unless in the course of an external audit as detailed below.

We may use the information to improve our products and services. All information is kept on password-protected devices and is accessible only by authorized staff and management. Any information held on servers we use to host our websites and in particular those which we use to analyse visitor trends and numbers, is held on fully GDPR compliant systems with encrypted password-protection in place.

External auditing
We may include information about our customers held on record for auditing by our appointed accountants and for submission for any HMRC auditing. Information is retained in accordance with the current legislation for United Kingdom businesses.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies on your website browsing set up. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The types of cookies we use is shown in our terms and cookie policy

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may request that your data is removed by requesting we remove your account with us. You may in addition request an export of the data that is held about you by contacting us.

When you are asked to fill in a form when making a purchase on the website, you must tick the boxes to indicate that you have accepted our terms and conditions and that you have consented to your information being stored.

If you believe that any information we are holding on you is incorrect or incomplete, please log in to your account with our website and amend the details accessible to you there. If you cannot correct what you need changed, please email us or write to us as soon as possible at the Pennies and Feathers registered address. We will promptly correct any information found to be incorrect.


contact us

First Floor, 85 Great Portland Street,
United Kingdom, W1W 7LT


Tel : 01403 250921

about our shop

pennies and feathers

A new botanical British award-winning beauty brand, that was created from a love story.

Our aim is to bring beauty back into our customers lives. Whether it is your skin that needs revitalising, your senses or your spirit.

Everything from the beautiful illustrations on the packaging, to the tactile glass containers and the wonderful relaxing scents have been designed to bring you a sense of beauty and calm.


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